We are looking on behalf of our client for an IT Consultant to review, stabilise and strengthen their internal IT function.
Duties include:
- Conduct a comprehensive review of the current IT environment.
- Identify operational inefficiencies, risks, gaps and areas requiring immediate remediation.
- Produce a clear finding report with prioritised recommendations and action plans.
- Review existing IT policies, procedures, standards and governance documentation, identifying any gaps, weaknesses, or areas that are outdated or not fit for purpose.
- Develop and implement practical policies, procedures, operational documentation and governance frameworks aligned to business needs and industry best practice.
- Create or strengthen Business Continuity Plans (BCP) and Disaster Recovery (DR) procedures to improve resilience and preparedness.
- Work with stakeholders across the business to embed improved compliance, accountability and operational discipline.
- Implement improvements to IT systems, processes and working practices to strengthen day-to-day operations.
- Improve service delivery, ticket management, escalation processes, user support standards and asset management.
- Review cybersecurity controls, documentation and operational procedures, implementing necessary improvements.
- Assess whether current technologies, suppliers, and support models are suitable for business requirements.
- Provide commercially focused IT advice to business leadership to support decision-making and prioritisation.
- Make pragmatic recommendations on infrastructure, cloud services, licensing, security and service delivery.
Required:
- Proven experience in senior IT consultancy, IT transformation, or IT management roles.
- Strong background across infrastructure, Microsoft environments, networking, cybersecurity and IT operations.
- Experience reviewing, developing, and enhancing IT functions, processes and operational structures.
- Ability to balance strategic thinking with hands-on delivery.
- Strong stakeholder management and communication skills.
- Experience creating IT policies, procedures and governance frameworks.
- Excellent problem-solving and organisational abilities.
- Experience managing or mentoring small IT teams.
- End-to-end M365 administration including online architecture, configuration and governance.
