We are looking on behalf of our client, a well established financial services provider, for a Head of Operations. This is a senior, hands-on leadership role covering a team of Senior Managers, Client Relationship Managers and Administrators, with real influence over how the business runs day to day.
Duties include, but are not limited to:
- Lead and develop a multi-disciplinary operations team.
- Own service delivery against Board approved risk appetites.
- Ensure ongoing regulatory and statutory compliance.
- Identify revenue opportunities within the existing client base.
- Drive continuous improvement through a structured QC framework and Lessons Learnt process.
- Implement new operational tooling and systems.
Requirements:
- Senior operational leadership experience, ideally within financial services or another regulated, service-led industry.
- Strong people management, change management and risk management skills.
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