Our client is seeking an experienced and driven Operations Manager to lead and develop their Operations function. This is a key leadership role responsible for ensuring the effective delivery, control, and continuous improvement of operational activities across the Bank.
Duties include, but are not limited to:
- Lead the day-to-day performance of the Operations function.
- Oversee key operational areas
- Lead the implementation of operational change initiatives.
- Drive process improvement, automation, and digitisation across the function.
- Support the Bank’s journey towards a data-driven and scalable operating model.
- Lead, coach, and develop a multi-disciplinary operations team.
- Support succession planning and reduce key-person dependencies through effective knowledge management.
- Oversee reconciliations, operational controls, break management, and audit readiness.
- Act as an escalation point for operational incidents and control issues.
- Work closely with Risk, Compliance, and Finance teams to ensure regulatory and operational compliance.
- Develop and monitor key operational KPIs and service metrics.
- Utilise management information and operational data to identify opportunities for improvement.
Required:
- Proven experience leading operational teams within banking or financial services.
- Experience balancing business-as-usual operations with strategic change programmes.
- Demonstrated success in process improvement and automation initiatives.
- Strong analytical skills with the ability to interpret data and management information.
- Strong knowledge of customer onboarding, transaction processing, reconciliations and controls and operational risk frameworks.
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