Receptionist

We are looking on behalf of our client for a Receptionist who can provide exceptional client care and demonstrates professionalism and attention to detail at all times.

Duties include, but are not limited to:

• Welcome and assist all internal and external visitors, ensuring an excellent standard of service and notifying relevant staff upon arrival.
• Maintain an immaculate reception area and ensure meeting rooms are prepared, equipped, and vacated on time.
• Carry out regular checks of meeting rooms and client facilities, reporting any issues to the appropriate teams and the Head Receptionist.
• Build effective working relationships with kitchen, facilities, security, cleaning, maintenance, IT, and other support teams to ensure smooth service delivery.
• Operate the switchboard professionally, screening and directing calls, taking accurate messages, and following call-handling policies.
• Manage meeting room bookings through the electronic system, keeping records up to date and coordinating catering and audiovisual requirements with relevant teams.
• Complete all reception-related documentation accurately and on time.
• Provide prompt administrative support to clients as needed.
• Handle concierge tasks such as booking taxis and couriers, keeping appropriate records for Accounts.
• Manage shared service email inboxes in coordination with colleagues.
• Receive, sort, and log mail, packages, and courier deliveries, notifying the post room and relevant staff.
• Monitor visitor access and uphold security procedures.
• Provide cover and support for colleagues during planned or unplanned absences.

Requirements:

• Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
• Proven experience in a front line customer service role preferably within a professional
  services or partnership environment. Exceptional hospitality/airlines experience would be
  considered.
• Experience of managing reception services in an organisation with boardroom facilities of 10
  meeting rooms or more.
• Experience of handling complaints and dealing with challenging clients.
• Able to successfully form, build, develop and maintain positive and effective working
  relationships with people from a wide range of personal and professional backgrounds.
• Resilient and able to work under pressure – although a majority of priorities in this role are
  known in advance, timescales are often short and workload variable.
• Able to prioritise work due to constantly changing circumstances.
• Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.
• Able to use switchboard and room booking software.