We are looking on behalf of our client for a Banking Support Associate who will provide administrative and operational support, with a primary focus on the Business and Corporate Client segments.
Duties include, but are not limited to:
- Act as a central point of contact for the Corporate Banking Team.
- Liaise with various internal departments, including Compliance, Operations, and Credit (future)
- Handle Client inquiries and requests
- Serve as the primary point of contact for business Clients regarding day-to-day banking queries, issues, and requests.
- Manage Client inquiries via phone, email, and in-person meetings.
- Assist in onboarding new business Clients.
- Process and verify banking documents and forms for various business and Corporate Client types.
- Maintain accurate Client records and ensure all documentation is complete, current, and compliant with commercial banking standards and regulation.
- Assist in preparing internal reports, presentations, and correspondence for the team.
- Coordinate and schedule meetings and follow-up appointments for the Corporate Banking Managers.
- Monitor and track the status of Client applications, transactions, and service requests.
- Perform data entry and maintain accurate records in the bank’s customer relationship management (CRM) and core banking systems.
- Assist in preparing and compiling documentation for annual reviews and credit applications and renewals (future requirement).
- Generate regular reports on Client activity, SLAs, and portfolio performance.
- Conduct and document thorough Customer Due Diligence (CDD) and assist with Enhanced Due Diligence (EDD) procedures to verify ultimate beneficial ownership and corporate legitimacy.
- Identify and escalate potential risks associated with business and corporate transactions and accounts to the appropriate internal teams.
Requirements:
- An understanding of various corporate structures, such as limited liability companies, partnerships, trusts, enterprises and multinational corporations.
- Experience in a banking or financial services environment, preferably in a support or client-facing role particularly with business or commercial clients.
- Familiarity with banking software and CRM systems.
- Basic understanding of banking products and services, including business accounts, loans, and treasury management.
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