Job: Pension Scheme Manager

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  • Title Pension Scheme Manager
    Categories Latest Jobs in Gibraltar
    Salary DOE
    Location Gibraltar
    Job Information

    To head up a team of QROPS pension administrators and provide guidance and mentoring to instil and maintain a high level of customer service to members, advisers and other offices within the Group.

    Main responsibilities:

    • Line Management responsibility for Pension Administration employees, including appraisals, one to ones, back to work interviews (sickness) etc.
    • Continuously develop the team identifying any applicable training
    • Regularly critique and identify changes to processes/procedures
    • Arrange statistics for quarterly board meetings, for Directors and any other ad hoc requests.
    • Signatory for all documents, bank accounts and payments.
    • Support and visits to other Group offices as and when required.
    • Reviewing of external companies, systems etc for possible takeover (Acquisitions).
    • On boarding new books of business from competitors.
    • Mediator between internal departments.
    • Signatory for monthly account reconciliation.
    • Signatory (A) for all documents and bank accounts.
    • Ensure best practice is adhered to within the Pension Department.
    • Monitor work queues/’To do’ lists, on a daily basis, to ensure work is carried out in a timely manner.
    • Introduce and drive change management initiatives
    • Attend weekly/monthly manager meetings and any other ad hoc meetings.
    • Ensure the department has sufficient resources to cover operational requirements including telephone cover/holiday cover
    • Dealing with disciplinary matters
    • Participate in the recruitment process when required
    • Deal with complaints
    • Deal with escalated/complex cases
    • Ensure staff are kept informed of any relevant updates/new procedures
    • Work closely with Operations’ manager regarding day to day business requirements
    • Work closely with the Quality and Control manager for training and guidance
    • Work closely with HR with regards to staffing issues
    • Stand in for the Director at meetings when required.


    • Good pension administration knowledge
    • Strong management skills
    • Good organisational skills
    • Good communication skills
    • Ability to adapt to change
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