Job: Pension Scheme Administrator

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  • Title Pension Scheme Administrator
    Categories Latest Jobs in Gibraltar
    Salary DOE
    Location Gibraltar
    Job Information

    Pension Scheme Administrator responsible for the day-to-day administration of pension scheme, making sure that new and existing customers’ policies are accurately maintained and serviced.

    Duties & Responsibilities:

    • Collating and processing new members’ records on the scheme database and validating information
    • Maintaining computerised member records, dealing with updates for periodic events such as benefit statements, pension increases, scheme valuations;
    • Monitoring contributions, maintaining trustee bank accounts and investing with fund managers
    • Accurately calculating pension forecasts, preparing statements and processing retirement and death benefits including lump sums and pension pay-outs;
    • Liaising with the parties such as HM Revenue & Customs (HMRC), accountants and fund managers as appropriate;
    • Providing members and other relevant parties with information on request such as fund values, estimated benefits and various data extracts;
    • Customer care – dealing with a variety of general enquiries and correspondence from members, advisers, trustees and communicating with them appropriately;
    • Ensuring work is produced in accordance with agreed Service Level Agreements;
    • Administering schemes and processes, that enable administration to run efficiently, effectively and profitably;
    • Day-to-day management of the assistant pension administrator;
    • Ensuring compliance with legal, regulatory, ethical and social requirements;
    • Answering enquiries by telephone, post or e-mail;
    • Using computer system to look up information and update records to maintain accuracy;
    • Keeping up-to-date with pension and tax laws;

    Person Specification

    • Sound intellectual skills evidenced by a strong academic background to graduate level or equivalent combination of education, training and experience;
    • Holds of undertaking relevant industry training and qualifications
    • Extensive knowledge and experience of Pensions Administration/QROPS and applicable
    • Pensions and Tax laws and regulations in Gibraltar and/or other jurisdictions;
    • Ability and confidence to work independently;
    • Excellent knowledge of MS Office suite – Excel and Outlook essential;
    • Experience of Viewpoint system or equivalent would be an advantage;
    • Able to successfully form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds up to and including Board level
    • Excellent written, verbal, and face to face communication skills – this is especially important to build and maintain relationships with current/new clients and manage relationships with IFA’s;
    • Demonstrates excellent organisational, time, project and diary management skills and the proven ability to balance competing and often conflicting demands for resources in order to achieve objectives without sacrificing quality and accuracy;
    • Able to demonstrate effective line management skills;
    • Client orientated with the ability to handle highly confidential information and maintain high levels of confidentiality and discretion at all times;
    • Strong numeracy skills
    • Excellent attention to detail and accuracy;
    • Committed to the delivery of the highest levels of customer service
    • Able to work successfully as part of a team;
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