Job: Operations Director

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  • Title Operations Director
    Categories Latest Jobs in Gibraltar
    Salary DOE
    Location Gibraltar
    Job Information

    Reporting directly to the CEO and also a member of the Board of Directors, this senior position functions as the business leader for all areas of operations of the Bank, focusing on the issuance of e-money. We are looking for an individual with excellent interpersonal skills who can manage client expectations and embrace innovation.

    Principal Objectives and Responsibilities:

    • Responsible for the operational strategy of the Bank advising the Board and Senior Management Team on all matters related to clients, operational processes and policies as well as the Banks technological infrastructure.
    • Assist the CEO execute the Boards strategy.
    • Plan and manage the day-to-day running of the Banks’ operations to meet client expectations ensuring SLA’s are adhered to.
    • Assume Data Protection Officer responsibilities.
    • Manage an operations team of 5 individuals which is expected to grow due to increased responsibilities.
    • Assess and continuously develop the Banks technological infrastructure so that processes and systems in place remain effective and meet the demands of both internal and external stakeholders.
    • Participation on Boards and Committees as required.
    • Lead the relationships with Mastercard, Visa, processors and card manufacturers.
    • Full understanding of Mastercard and Visa scheme rules.
    • Responsible for the maintenance of the Bank’s PCI compliance status.
    • Ensure that the Bank’s reporting requirements are met.
    • Establish a solid working relationship with clients obtaining a full understanding of their card programmes, recommending solutions to operational challenges.
    • Work closely with the Compliance and Finance departments to ensure a consistent operational approach.

    Candidate Requirements:

    • 5+ years of managerial experience at a senior level.
    • A good understanding of the regulatory environment in financial services.
    • Knowledge of the workings of budgets.

    Educational requirements:

    • MBA or Degree from an accredited University.
    • Technological knowledge.
    • Understanding of European and Banking Regulations, preferable.
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