Job: Dispute Operations Assistant

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  • Title Dispute Operations Assistant
    Categories Latest Jobs in Gibraltar
    Salary £25,000
    Location Gibraltar
    Job Information

    Dispute Operations Assistant – (Fixed Term Contract)

    Our client is a local financial institution based in Gibraltar involved in banking operations with focus on e-money. They are looking for a candidate to fulfil the role of Dispute Operations Assistant on a FTC or approximately 10 months to cover maternity leave.

    The role will involve managing the Disputes Department in its entirety; Administrating and monitoring chargeback processes in-line with card scheme regulations.  Initiating own research and applying this effectively throughout the dispute resolution practice is key.

    You will be a good communicator and be confident and courteous when liaising with team members, other departments and external parties.

    Outline of the role:

    • Initiating and monitoring chargeback cycles via different processing platforms and online systems.
    • Monitoring of negative balance accounts and reporting accordingly.
    • Management of the chargebacks mailbox prioritising deadlines accordingly and adhering to SLA’s.
    • Providing continuous advice and support to all clients, processors and other internal/external parties as required.
    • Other miscellaneous ad-hoc tasks and reporting, as required.

    Core skill requirements:

    • Exceptional attention to detail.
    • Strong organisational skills, ability to meet tight deadlines and work effectively under pressure.
    • High PC literacy and ability to navigate new interfaces confidently and unsupervised.
    • Meticulous when conducting own research and problem solving.
    • Strong communication skills both verbal and written.
    • Analytical and investigative skills for resolving variances.
    • Previous experience in dispute resolution procedures desirable.

    Software Experience 

    • MS Office at Intermediate/Advanced level
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