Jobs in Gibraltar

Senior Accountant for a financial services organisation based in Gibraltar within trust and fund administration. The role involves maintaining accounts for the group.

• Preparing monthly information, quarterly management accounts and year end accounts
• Preparation of accounts for annual audit
• Preparing annual budgets and cash flows
• VAT returns (London)
• Assist the team with client accounting issues on an ad hoc basis
• Purchase ledger
• Time analysis in preparation for client billing
• Sales ledger
• Maintain cash books and Bank reconciliations (multi-currency)
• Client account reconciliations
• Client payments and managing online banking systems
• Management of cash flows

The Company is looking for an individual who possess the following skills:

• Financial Acumen
• Excellent communications
• High standards of integrity
• Client and results focused
• Promotes continuous improvements
• Adapts to change with enthusiasm

Qualifications/Experience:

• CIMA / ACCA/ ACA qualified or demonstrable equivalent experience
• Previous experience as Finance Manager in financial services is desirable but not essential
• Windows based Accounting systems
• Job costing
• Excel
• Viewpoint
• UK VAT

Technical Specialist (GFSC)

• To act as the lead within the Gibraltar FSC on a major technical topic.
• To supervise / make authorisation decisions about licensees against the GFSC regulatory requirements and Gibraltar legislation, with a focus on the biggest risks to the GFSC’s objectives.
• To lead on identifying thematic areas of potential risk for further investigation, i.e., join the dots from individual licensee work.

Knowledge, Skills & Experience: 

Essential:

• Confidence to manage relationships with external and internal stakeholders at a senior level, with support from colleagues
• Analytical skills for qualitative or quantitative information
• Ability to draw conclusions and decide on a course of action
• Expert in at least one major technical area
• Excellent time management skills
• Effective communicator, both written and oral
• Highly motivated with quality work ethics
• Good team player who supports and works well with others
• Dependable, honest and able to deal with sensitive information in a confidential manner
• Desire to continually improve and learn

Desirable:

• Experience of handling difficult conversations
• Knowledge and experience of the Gibraltar legal institutional and regulatory framework
• Has identified a risk area / project for improving performance / new area of work and effectively dealt with it / implemented it

Academic Requirement:

• A degree in either a business, finance, mathematical, statistical field or a relevant professional qualification is desirable

Working for a worldwide online payment processing business offering local culture payment technology of over 60 payment methods our client is looking for a highly motivated and dynamic Business Analyst that will work as member of the Programme Office with the Product Director, Sales Team and IT Department to extend its market leading product proposition

Role Summary:

Reporting to the BA/QA team lead, the business analyst is accountable for assisting with the implementation and delivery of the company’s product development strategy by obtaining future requirements from both internal and external clients and driving them through to delivery. The business analyst will work as a member of the product team to ensure key deliverables are met. Responsible for your individual performance targets and working with the various internal and external clients to deliver a product roadmap, you will have a direct impact on the company’s revenue through evolving requirements.

Essential Skills, Experience and Attributes:

• 3 – 5 years of relevant roles as a business analyst, preferably within the electronic payment processing industry;
• Proven experience working with ISO 8583 and APACS 70 standards
• Experience of working within small project teams (< 12) on international projects with remote business users
• UML modelling and use cases experience
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Must have strong third party and stakeholder management skills
• Must have solid interpersonal skills/communication (written and verbal) skills to C Level
• Knowledgeable about various sales channels, methodologies, and pricing practices specific to the payment processing space and can demonstrate diversity
• Experience of working under pressure and to tight deadlines
• Agile and Waterfall/PRINCE2 working methodology preferred

Java Developer (Sportsbook) Our client (gaming) is seeking a highly skilled Software Developer to join an agile team of highly motivated professionals dedicated to improving current production software and develop new features using the most adequate design patterns and technologies available in the market.

You are expected to be able to identify the value and long term benefits of the code standards established and follow them to cope with the underlying requirement of this team: deliver solutions with high code quality standards, highly scalable, easily testable, maintainable and extensible.

Key Responsibilities / Duties:

• Design and develop multi-component software systems, including hardware and infrastructural aspects of design
• Understand and communicate technical strategy within the team
• Question other team elements designs and commits
• Deliver developments with unit test coverage above 75% mark
• Produce technical approach documentation to form the basis of project implementations
• Provide, detailed estimates and report on progress
• Commitment to maintain systems operations 24/7 (both UAT and LIVE environments)

Person Specification, Skills, Experience & Qualifications:

Experience in Java middleware architectures:

• MVC, J2EE
• Message-oriented architecture
• Service-oriented architecture
• Security
• Domain-Driven-Design, Test-Driven-Design

Experience in web technologies:

• HTML and DOM creation
• CSS and Responsive Design
• Javascript & MVV* design
• asynchronous communication
• browser events & security
• REST or WebService design

• Knowledge of architectural and software design patterns
• Knowledge in the basic Gang-Of-Four patterns is a must
• Experience with large-scale, highly-concurrent and transactional web-based systems with highly-available and disaster-recovery
• Experience with DevOps methodology
• Experience with micro service architecture
• Experience with distributed and cloud computing

Required:

• Computer Science degree or equivalent required
• 3 – 5 years commercial experience
• NoSQL databases AND/OR In-Memory Data Grid experience
• Java 7+
• Javascript (ecma version 5+)
• HTML5, CSS3
• JQuery and JQueryUI
• Spring (Core, MVC, Security, Integration)
• Messaging (JMS, ActiveMQ)
• Testing frameworks: (JUnit, Mockito – or equivalent)
• Logging frameworks: SL4J, Logback, Log4J
• Maven 3

Highly Desirable:

• Jenkins/Hudson experience
• Push technologies experience (WebSockets)
• AngularJS, knockoutJS
• BootstrapJS, backboneJS
• Jasmine, jsTestDriver
• Vertx or NodeJS

The Role:

• Design and drive the UX strategy for the company that includes product design, user journeys and usability testing
• Ensure the user journeys across the mobile and desktop products are responsive and adaptive and meet the needs of their customers
• Ensure they have constructive and open dialogue with their customer so that they understand how they use their products.
• Have a well-defined usability testing strategy that provides them with valuable insights on how to improve their UX experience
• Lead the team of UX designers to deliver value to their business
• Work collaboratively with their product, creative and technology teams, marketing managers, country managers and senior executives to help bring product concepts to life and improve their current user journeys

Desired Experience:

• 5+ years’ experience leading a team of UX specialists, defining a UX strategy and best practices
• 5+ experience in User Interaction design, User Research, Rapid Prototyping, Wire framing and all aspects of UX design
• Ability to adopt different user testing strategies and analysis of testing results to drive decision making and product improvements
• Ability to communicate at all level of the business
• Motivate and lead a team to deliver against your UX strategy
• Relevant UX qualifications
• Experience working on highly available and scalable software and services

Working for a worldwide online payment processing business offering local culture payment technology of over 60 payment methods

The Role is Gibraltar based reporting to the Head of Development for all aspects of SDLC and involves the following duties:

• Work as part of a team of Developers in the design, development, and implementation of front-end (Angular) and back-end (JEE) applications
• Assist in estimations of resource/time allocations for current and projected development needs
• Receive Business Requirements from the BAs and liaise with both Application Architect and the DBAs to work towards a sturdy design approach before implementing code
• Provide assistance in diagnosing production problems as part of OOH 24×7 Support role
• Perform coding and testing on complicated revisions to applications, and creates efficient and maintainable new applications
• Contribute estimates for the technical costs of projects for clients and project managers, confers with clients to identify requirements (e.g., data, information needs, processing, specific output, functional and development of test data), and determine their desired outcomes in order to formulate the design of the system and/or offer alternative solutions in a timely manner
• Provide constant feedback to project management regarding all technical aspects of implemented projects which includes: keeping in line with established budgets and timeframes, and providing technical guidance to less experienced staff during implementation.
• Analyze, design, and document information to create the applicable statement of work and the associated deliverables.
• Proactively analyze and review emerging technologies, changes in the Industry and the business functions of various clients, in order to determine if the advanced applications fit the needs of changing strategies, goals and objectives (develops and maintains technical knowledge through training, classes)
• Mentor new or junior staff members on business knowledge, system peculiarities, and complex technical issues
• Maintain regular training for Sun CERT Secure Coding Techniques, OWASP Mitigation and Testing
• Produce Test Cases for submitting to the QA team
• Takes part and propose pro-active actions in code review processes
• PCI and Security Awareness and rigorously adhere to InfoSec Policies & Procedures and Acceptable Use Policy
• Full support for PCI Compliant SLDC including Change Management process and procedures – ITIL v3 ITSM methodology
• Work with Client Developers in providing support for Integration projects – this can also involve travel to customer premises

Qualifications / Skills Required:

• This role expects a BA/BS in computer science or equivalent experience and at least 7 years of industry experience developing in front-end (including JavaScript, CSS, Angular) and object-oriented JEE
• Knowledge of software development best practices (RUP, XP, Agile)
• Experience with SOA, Web Services, SOAP, JMS, Servlets
• Familiar with UML
• Experience with Design patterns and Enterprise Design Patterns
• Experience with web MVC frameworks
• Experience with SQL and ORM frameworks
• Apache Camel, JBoss Fuse, ESB, OSGi
• HTML, HTML5, XML, XPath
• Tomcat, Jetty, Active MQ
• GIT, Maven, Artifactory, Sonar, JUnit
• Linux
• Working knowledge of defect tracking tools
• Working knowledge of JIRA, Confluence, Bamboo, Stash

Proven Abilities:

• Experience working with teams and show a propensity in dealing with the user community
• Flexibility is essential to this position – willing to learn new technologies, to implement new processes, and to take instruction
• Strong Web application development and analytical (i.e. requirements gathering) skills, as well as the ability to learn new technologies quickly based on prior experiences with similar tools and an understanding of infrastructure
• Must be able to work independently, assist team members in their development strategies, prepare report to track progress as required, conduct training, and prepare training materials as required
• Good organizational and documentation skills are essential in ensuring developed source code can be interpreted by other members of the development team
• Superior written and verbal communication skills and the ability to present technical terminology to internal clients of all levels and some external vendors will be extremely helpful in moving projects forward
• Knowledge / experience of software development for highly available Transactional Systems & ACID principles
• Creation and execution of test scripts based on business requirements
• Working with both internal and external IT teams and customers
• Unit, System and Load testing on a variety of platforms
• Understanding of financial systems and payment processing desirable
• Meticulous attention to detail
• Good communication skills internally and across customer base
• Good organization skills
• Good documentation skills
• Working to deadlines – give commitment for planned deliverables

RESPONSIBILITIES

Responsibilities will include administering new matters that come into the team on a daily basis, plus taking responsibility for allocated work in progress and managing the workload effectively and efficiently as a member of the Business team.

DUTIES

• Dealing with all administrative tasks relating to pension schemes;
• Responding to and actioning member queries and administrative requests;
• Updating Viewpoint and other relevant systems where required;
• Following a range of checklists to ensure adherence to procedures and accurate administration of a range of tasks;
• Preparing, collating and dispatching documentation to include transfer paperwork and investment applications (broker accounts/ bank accounts);
• Managing To Do Lists and setting up File Notes in Viewpoint effectively to assist with organisation and to ensure work is completed on time;
• Preparing trustee resolutions;
• Liaising with, and responding to queries from members, intermediaries, introducers, BDM’s and IFA’s;
• Liaising with investment houses;
• Liaising with the accounts and compliance departments with regard to monetary movements of funds within the plan to include any pension monies being transferred both in and out of the account;
• Liaising with the compliance department with regard to outstanding due diligence for members and introducers;
• Assisting with the administration of Occupational Pension Schemes;
• Any other related duties as may be requested from time to time by the Line Manager, or a Director.

QUALIFICATIONS

• 3 GCSE qualification (grade C or above) including English and Maths

EXPERIENCE

• 2 – 3 years’ experience in pensions or similar financial services role

KNOWLEDGE

• A good working knowledge of how to operate Microsoft Word, Excel and Outlook
• A good working knowledge of Viewpoint

SKILLS AND ABILITIES

• Good organisational skills;
• Good customer service skills;
• Good communication skills, including drafting emails and responding appropriately to telephone calls;
• Good attention to detail
• Ability to respond to urgent or delicate matters with tact and diplomacy, and to recognise the need to escalate cases to the Line Manager when required
• Accustomed to working as part of a team, with good interpersonal skills
• Good client and company focus

This is a high profile role for an experienced Personal Assistant/Executive Assistant for a leading firm of lawyers and financial services organisation. Candidates must be professional, confident and experienced to work with senior partners and senior management professionals.

All aspects of a secretarial role will be required: diary management, good organisational skills and the ability to prioritise workloads.  The ability to organise complex travel arrangements.

Spanish would be an advantage.

Exposure to the legal profession would also be an advantage.

The company is a worldwide online payment processing business, offering local culture payment technology of over 60 payment methods in over 180 countries

Working already with several large blue-chip organisations, the company has built a unique solution that empowers the client to process payments in a bespoke way that is completely independent from the Acquirer selection. Born from the Gaming industry, which pulled together a team of experts from Gaming, Fraud, Risk, Banking, IT & Compliance to create a “greenfield” solution specifically tailored from a Merchants perspective to meet the challenges of Online Gaming but applicable to any industry

Duties

• Troubleshoot and solve all Sys Admin related tasks on a day to day basis
• Install new/rebuild existing servers and configure as required by the project at hand
• Keep company knowledge base up to date and document all new work done
• Research and recommend innovative, and where possible automated approaches for system administration tasks
• Identify approaches that leverage company resources and provide economies of scale
• Perform constant monitoring on all the systems in their offices and hosted environment
• Apply OS patches mainly on Linux but also some windows updates and keep track of new updates required
• Troubleshoot and solve issues related to site to site VPNs all on Cisco ASA
• Office infrastructure support
• A good understanding of Active Directory
• Support local office PABX system
• Provide IT Support to all offices local and abroad, coordinate outsourced support
• Available for working on call

Technical Skills Required:

• Proven experience on Cisco Firewalls or CCNA qualification
• 4-6 years’ experience as a Systems Administrator
• 4-6 years’ experience on Linux OS Command Line
• 2-3 years’ experience in Windows Environments
• Sound knowledge of Databases and reporting tools

Technical Skills Desired:

• Experience on Networking Perimeter Devices such as Load Balancers, Application Firewalls
• Experience on PCI related activities including reporting and analysis of IDS /IPS Systems

Abilities:

• Flexibility is essential to this position – willing to learn new technologies, to implement new processes, and to take instruction
• Good communication skills and excellent command of the English language
• Working to tight deadline
• Good organisational and documentation skills
• Understanding of financial systems and payment processing would is desirable but not a must
• Good attention to detail

The Junior QA Test Engineer will be reporting to the Operations Manager and QA Manager for all aspects of SDLC as part of a team of QA Test engineers. Assists in estimations of resource/time allocations for current and projected test needs. Support weekends and Out of Hours when required

Key responsibilities include:

• Receive Test cases and Test Plans from Senior QA and liaise with the BA’s / PM’s and the Application Architect and the DBAs to work towards test sign off;
• Provides assistance with production problems;
• Performs testing on applications that creates efficient and maintainable new applications;
• Contributes estimates for projects;
• Provides constant feedback to management regarding all aspects of the test life cycle;
• Full support for PCI Compliance.

Essential Skills, Experience and Attributes:

• Minimum 1-2 years’ experience in Quality Assurance / Software testing
• ISEB qualification in Software Testing;
• Manual testing experience
• Familiar with Defect Tracking Tools (e.g. Atlassian Jira)
• Proficiency in MS Office or equivalent software
• Excellent oral and written communication skills
• Basic SQL, JAVA and Selenium knowledge is considered an asset

Candidates with the following skills or qualifications will be given first consideration:

• Experience working with teams and the user community
• Flexibility is essential to this position – willing to learn new technologies, to implement new processes, and to take instruction
• Strong analytical (i.e. requirements gathering) skills, as well as the ability to learn new technologies quickly based on prior experiences with similar tools and an understanding of infrastructure
• Must be able to able to work independently, assist team members in their test strategies, report progress as required to management
• Good organizational and documentation skills are essential in ensuring the test plans and scripts can be interpreted by other members of the QA Test Team
• Knowledge / experience of software testing for highly available Transactional Systems & ACID principles
• Creation and execution of test scripts based on business requirements
• Working with both internal and external IT teams and customers
• Unit, System and Load testing on a variety of platforms
• Understanding of financial systems and payment processing
• Working knowledge of PCI compliance
• Meticulous attention to detail
• Good communication skills internally and across customer base

Our client is licensed by the Gibraltar Financial Services Commission (FSC), and provides independent trust and corporate management services for both private and corporate asset holding structures in several financial centres’ in the European Union.

They are looking for a Qualified Accountant for Client Accountant role.  Someone who is organised, detail orientated, adaptable and proactive and will perform the following duties:

• Prepare accounts for client companies in various jurisdictions
• Prepare management accounts and adhoc financial reports
• Day to day maintenance of cashbooks
• Provide adhoc accounting service including payments, credit control & cash management to clients
• Cash flow forecasting / budgeting
• Assist and provide support to the members of the finance team and company administrators

The ideal candidate would have the following skills:

• Gather and analyse financial data accurately
• Identify key financial information
• Build collaborative relationships
• Communicate effectively
• Experience of Viewpoint
• Consistently achieve objectives
• Familiar with compliance and due diligence regulations

Qualifications:

• ACCA or ACA
• Qualified by experience in Audit or practice

Desirable:

• Audit experience
• Managing a team

Duties and Responsibilities:

• Recruiting new affiliates/ publishers/ business partners
• Maintaining stimulating relationships with the current affiliates/ publishers/ business partners
• Driving business growth with aggressive meeting growth targets
• Reporting on the current campaigns, creating strategies to enhance the online and offline presence of the brand
• Working with low performing campaigns proactively to increase their performance
• Staying up to date on industry trends and changes
• Monitoring and reporting on competitors’ campaigns and promotions
• Working closely with other departments and understanding “the bigger picture”
• Attending annual industry events abroad

Candidate’s Skills

• Experience in online marketing (SEO, ASO, PPC, affiliate marketing, social media management)
• Good understanding of online marketing and tracking technology
• Experienced with website analytics tools
• Fluent English
• Full proficiency in Excel
• Passion for performance marketing
• High attention to detail with an ability to manage multiple priorities –
• Excellent verbal, negotiation, decision making skills
• Curious of new trends and new technologies in the industry
• Bachelor Degree or higher in education – related field is required

An exciting opportunity has become available for a B2C Lead Generator & Validator  to work for a company in Gibraltar.

They are a market leading vendor of online lead generation looking to grow into multiple markets as well as further develop our current offering.

The candidate will be confident, articulate, passionate and self-motivated. Your duties will include:

• Validating customers and gathering information to qualify existing leads
• Reviewing data lists to determine prospective leads
• Handling prospective client enquiries and call forwarding to the relevant sales consultant.
• Update contact information within a CRM

You will be working within a small team and will be responsible for your own activity including working to KPI’s and targets, communicating information about calls accurately and effectively to management.

You will be computer literate and have the ability to work well under pressure. You must be prepared to hit the phones and must be professional as well as having a good grasp of how the internet works. You must be comfortable meeting regular quotas of calls and qualified opportunities.

A Junior Lawyer is required to join a small legal team. Reporting directly to the General Counsel and Group Company Secretary, you will work closely with senior management, advising on a broad range of commercial and intellectual property issues. You will ideally be a strong commercial/IP lawyer although litigation, corporate or competition would also be desirable but not essential. You must have trained in a top firm, have good academics (2:1 minimum) and ideally be between 2-5 years’ PQE. Any in-house experience within the technology or gaming sector is preferable but not required as is any language skills (German in particular).

Primary Responsibilities:

• Drafting, negotiating, reviewing a variety of commercial agreements, including:
• NDA’s/confidentiality agreements;
• Software agreements;
• Business terms and conditions;
• Game content and licensing agreements;
• Data processing agreements;
• Consultancy and agency agreements;
• Letters of intent
• Heads of terms;
• Service and supply agreements;
• Assisting to manage, update and register trade-marks and intellectual property.
• Assist in managing any litigation and liaising with external counsel.
• Support the company secretary in drafting board minutes and resolutions.

Additional responsibilities:

• Admin duties
• Training
• Drafting policies and procedures

Essential Skills/Experience required:

• Legal experience from a top law firm and/or in-house company.

Desired Skills/Experience:

• Language skills would be an advantage (German)

Education/Qualifications – Essential/ Desirable

• Qualified solicitor or barrister
  Degree 2:I or better

Working for a worldwide online payment processing business offering local culture payment technology of over 60 payment methods

The successful person will be accountable for the release management lifecycle, scheduling, coordination, and management of releases for all applications across various portfolios. Releases can be inclusive of software/application deployments, operating system/software patches, security improvements, hardware upgrades, and project deliveries.

You will also be responsible for implementing and managing release processes through test and production environments. The person will work collaboratively with all participants in relevant projects and lead the ICT strategic direction for release management tools, to ensure the process requirements of release management.

Key Responsibilities

• Manage all aspects of the end to end release process
• Service release and deployment policy and planning
• Schedule releases and produce a release calendar with release milestones
• Work with project teams, production support teams, and ICT Leads to determine and manage release criteria for all release items
• Develops, audits, monitors and establishes release management processes and policies in support of ensuring completeness, accuracy and consistency.
• Work to create standard deployment checklist for required tasks and roles/responsibilities of participating areas
• Work closely with the relevant stakeholders to identify release dependencies
• Work with development teams to build tools that will integrate, and deploy software releases to various platforms
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Provides expert guidance to build upon quality assurance and release delivery standards to achieve business benefits for all stakeholder groups
• Produce Deployment, Run Books and Implementation Plans
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Manage risks and resolves issues that affect release scope, schedule and quality.
• PCI, OWASP and Security Awareness and rigorously adhere to InfoSec Policies & Procedures and Acceptable Use Policy
• Full support for PCI Compliant SLDC including Change Management process and procedures – ITIL v3 ITSM methodology
• Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs

Qualifications / Skills Required:

• Bachelor’s degree in Computer Science or related field
• At least 10 years’ experience in Technology environment with at least 5 years’ experience in a Release Management role
• ITIL Foundation certification an advantage
• Detailed understanding of change, configuration, and release management processes based on ITIL
• Advanced knowledge of software development life cycle
• Proven track record in striving for continuous improvement and driving efficiencies, whilst maintaining high levels of customer satisfaction
• Experience in creating a high-performance culture through target setting, performance evaluation, and employee engagement
• Project Management capabilities with ability to plan, initiate, monitor and implement projects within a team

Attractive package on offer for Company Managers for a local fiduciary company in Gibraltar. Candidates ideally with 1-2 years experience working within corporate services across many jurisdictions. Attending to portfolios of high net worth international clients.

Study packages on offer with full mentoring and support to develop your career

The ideal candidate should:

• Have an analytical mind and be able to work proactively
• Be highly organised as they will be expected to multi task and work under pressure to tight deadlines, whilst maintaining sharp attention to detail
• Be a good communicator and be comfortable communicating with a wide range of people from a wide range of backgrounds
• Be familiar with technical administrative work from the likes of a legal, insurance or accounting background
• Understand risk analysis and relevant compliance procedures
• Have a flexible approach to work and be prepared to commit to occasion longs hours where the team or firm is under a particularly high demand
• Ideally be prepared to study STEP or ICSA in order to develop from a more administrative role to a client management/relations role
• It is essential that the candidate possess and can demonstrate high levels of written and spoken English and another European languages would be an advantage

Great career opportunities on offer for the right candidate.

Our client provides financial and fund services worldwide and are looking for an experienced Trust & Company Administrator (this is a fiduciary role).

• The ideal candidate must have in depth knowledge of  Trust and/or Company Administration (fiduciary services)
• Demonstrates a proactive attitude to work and customers
• Proven ability to adapt to changing requirements
• Collate and manipulate data consistent with appropriate legislation and company practices
• Apply compliance and / or legal considerations relevant to the role

Responsibilities

• Provides a high quality trust and/or company administrations service to clients worldwide
• Delivers timely and accurate information and documents internally and externally
• Builds positive relationships with clients and colleagues (including IFAs and other providers)
• Plans personal workload / projects and sets objectives in a proactive manner
• Reviews and monitors the maintenance of effective records, systems and procedures
• Is well organised
• Seeks areas for improvement and opportunities to increase revenue
• Adapts workload in line with unplanned changes to priorities
• Works within department to promote teamwork
• Goes out of his/her way to provide the support necessary to maintain workflow

Professional Experience

• Diploma or Certificate from Society of Trust and Estate Practitioners (STEP), Chartered Institute of Secretaries & Administrators (ICSA) or equivalent (further study will be supported and encouraged)
• Experience of working within the off shore management sector an advantage
• MS Office Excel, Word & Outlook intermediate level, Viewpoint or similar

Our client is a leading provider of Insurance products are currently recruiting for a number of permanent, full-time Claims Handlers within their Claims Department.  You will be part of an exciting organisation that offer career/personal development and a competitive salary and working environment.

Key Responsibilities:-
• Effectively manage caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.
• Efficiently handle all claims allocated as part of the handler’s allocation in accordance with the Company’s SLA’s.
• Deliver effective and proactive communications and focusing on claims resolution to optimize settlement times
• Gather and record accurately and efficiently all relevant claim data
• Liaise with third party repairers and suppliers
• Keep the policyholder fully informed of progress throughout the claim
• Ensure that all regulatory obligations, legal requirements and company procedures and service level agreements are met
• Provide excellent customer service at all times

Previous experience working within claims or strong client relationship is required.

Exposure to gadget insurance an advantage.

The role of the Client Relationship Manager is to manage and administer a portfolio of trusts and companies with varying requirements, focusing on effective service, quality, productivity, efficiency and commerciality

Knowledge and Skills

• Suitably educated with a high standard of English and mathematics
• Qualified STEP, ICSA, DoFA (Diploma in Offshore Finance Administration) or equivalent
• Experience in administering trusts and companies
• Ability to identify risks associated with client transactions
• Familiar with company and trust software
• Experience of office environment
• Attentive to detail
• Ability to prioritise, set deadlines and work accurately to tight deadlines

KEY RESPONSIBILITIES

• Liaison with clients and advisers in respect of service issues
• Preparation of correspondence, documentation, including minutes and ancillary documentation
• Preparation of incoming monies forms, payment instructions and monitoring execution of instructions
• Preparation and execution of accurate statutory records, ensuring full audit trail maintained
• Monitoring client assets and liabilities
• Review of statutory accounts
• Oversight of client activities to ensure legal and regulatory compliance
• Execution of client transactions
• Dealing with ad hoc requests
• Production and submission of regulatory returns
• Maintain client data within a primary management information system
• Undertake and manage full time recording and client billing process of self and others
• Debt collection

KEY COMPETENCIES

• Business orientated
• Computer literate
• Familiar with the principles of trust and company administration
• Ability to interact effectively with clients at all levels
• Management and development of staff
• Strong interpersonal skills/team player

To manage the Reconciliations Team, the day to day operations as well as the month end accounting tasks.  To assist the Head of Finance with all reconciliation related issues.

• Responsible for managing a team of approximately 7 reconciliation accounts assistants and ensuring they perform their duties as well as enhancing their personal development.

• Ensure that the reconciliations of customer funds are reconciled on a daily basis, validated against third party reports and relevant bank movements made on a daily and timely manner.

• Ensure that all client queries and requests are resolved within agreed SLAs.

• Ensure that standard operational procedures for the daily reconciliation of customer funds are adhered to. Maintenance of procedure notes to ensure that they always remain relevant.

• Managing the completion of month-end reconciliations for customer funds within the strict month end deadlines.

• Ensure that all client reconciliation reports are distributed to clients on a monthly basis.

• Preparation of ad-hoc reports and reconciliations to support the audit process, disputes and queries from clients.

• Analysis of basic financial information in response to queries from Managers and customers.

• Investigation of differences resulting from the reconciliation process and ensuring that they are resolved on a timely basis.

• Processing routine and correcting journals in Oracle Financials.

Required:

• Knowledge of Finance, Accounting & Reporting requirements, including accounts up to Trial Balance

• Intermediate / Advanced Excel skills

• Ideally studying towards a recognised Accountancy Qualification (AAT, ACCA, ACA)

The Customer Relationship Department is responsible for the full customer life-cycle after registration and is separated in four sections. This includes conversion, retention, operation and VIP Management. The aim of the whole department is to increase the customer lifetime value while decreasing churn and increasing customer activity.

You will be responsible for identifying and developing new VIP customers, increasing overall player lifetime value and the revenue contribution for the VIP player base. This is a great opportunity, for a creative and ambitious individual to join an expanding and committed winning team.

 KEY RESPONSIBILITIES:

• Being the first point of contact VIP players via email and Skype- Chat, telephone, events and key functions.
• Building strong relationships with VIP customers and provide superb personalised service.
• Evaluating and monitoring VIP players to ensure maximum lifetime value and customer experience.
• Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service.
• Using data and analysis to monitor and optimise VIP performance based on a set of agreed performance indicators. This will include defining key trends, threats to individual VIPs and managing attrition by volume and value. All of these indicators will be managed and reported on a regular, on-going basis.
• Understanding customer data trends to meet retention and overall P&L targets delivered through VIPs.
• Reaching out to players as the proactively to reactivate dormant accounts.
• Identifying players with VIP potential and act accordingly.
• Noticing the demand of personalized offers and reacting accordantly.
• Monitor and evaluate VIP players to ensure maximum life time value.
• Meet and great with the VIPs.
• Set up comps and bonuses for VIP players.
• Daily, weekly and monthly VIP player activity monitoring and reporting; wagering, revenue, win.

ESSENTIAL

• Demonstrable experience of excellent hospitality/ customer services.
• Excellent capability to empathise and engage with high value customers.
• Comprehensive understanding of Marketing, Customer Services, VIPs and/or CRM.
• Excellent organisational, planning and communicative skills.
• Able to follow (or improve) processes and procedures
• Able to deliver on target-driven goals by liaising with other departments.
• Strong work ethic with high attention detail – happy to be flexible and juggle multiple priorities in a fast moving, demanding environment.
• Native English speaking, a second language is advantageous.

DESIRABLE SKILLS & EXPERIENCE

• Degree in Marketing
• Customer contact and previous VIP hosting is a plus
• Commercial knowledge of the gaming industry, particularly lottery or casino/gaming.
• Analytical person with knowledge of ROI, bonus strategies and performance measuring techniques

Our client which is a well know name in the Financial Services industry in Gibraltar, is looking for a Part-qualified or Qualified Accountant to manage a portfolio of individual clients and groups within the client accounting team and report to the manager.

Duties and responsibilities:

• Posting of transactions and preparation of a trial balance
• Preparation of financial statements for both Companies and Trusts
• Review of files to ensure transactions are correctly reflected in the accounts
• Reviewing and mentoring/coaching junior members of staff
• Preparation of tax and dividend returns
• Knowledge of accounting requirements in various jurisdictions including Gibraltar, Malta, Cyprus, BVI and Delaware.
• Completing and managing monthly group reporting deadlines

Experience and skills:

• Professionally qualified or part qualified accountant (ACCA or equivalent)
• Minimum 2 years’ experience
• Knowledge of viewpoint client accounting preferable
• Audit experience (preferable but not essential)
• Able to work on your own initiative and within a team
• Excellent communication skills
• Organised and able to work under pressure/tight deadlines

Salary will be competitive based on experience and qualifications.

Our client which is a well know name in the Financial Services industry in Gibraltar, is looking for a Part-qualified or Qualified Accountant to initially focus on internal accounting and eventually cover billing and banking. The person would manage a small team of 3-4 staff. Salary will be competitive based on experience and qualifications.

Role and responsibilities:

• Assisting the senior manager in the preparation of monthly management accounts for the group including:
• Preparation of monthly trial balances for three companies
• Bank and petty cash reconciliations
• Maintaining a fixed asset register
• Maintaining prepayment and accrual schedules
• Oversight of the posting and reconciliation of disbursements
• Reconciling debtors and sales
• Reconciling trade creditors
• Recording and reviewing WIP and deferred income movements
• Overseeing and assigning work to team members
• Overseeing the accounts receivable and payable process (receipts and payments)
• Managing credit card statements and transactions
• Maintaining and reconciling all client accounts
• Processing payments to agents from the client account
• Liaising with external auditors

Experience and skills:

• Professionally qualified or part qualified accountant (ACCA or equivalent)
• Minimum 2 years’ experience
• Knowledge of viewpoint client accounting preferable
• Experience in processing payments
• Able to work on your own initiative and within a team
• Excellent communication skills
• Flexible
• Organised and able to work under pressure/tight deadlines

Trust Administrator

• Day-to-day management and oversight of a portfolio of trusts in accordance with applicable laws, regulations, and the terms of governing instruments.
• Liaison with Companies Department in relation to the administration of all client entities in an efficient, organised and diligent manner.
• Drafting, preparation and review of minutes of Trustee meetings.
• Review of deeds and other ancillary documents.
• Liaison with Banking Department including assisting in bank account opening process, preparation of payment instructions and monitoring execution of bank transfers
• Liaison with Accounting Department in relation to the preparation of trust accounts and the maintenance of appropriate financial records
• Liaison on a daily basis with colleagues from other professions including with lawyers, accountants, investment brokers, bankers, property managers, agents, etc.
• Coordination with tax and legal advisors (in consultation with internal tax/legal persons)
• Liaison with, where appropriate, settlors, protectors, beneficiaries, and their advisors
• Analysis and management of situations involving potentially high fiduciary risk, using technical knowledge and exercising sound judgement
• Undertaking periodic risk review and client review on a frequency determined by the business.
• Ensuring all client assets are correctly identified, allocated, protected and under full custody and control
• Ensuring procedures, standards and protocols are adhered to and uphold sound working practices to the satisfaction of key internal and external stakeholder/regulators, compliance and auditors.

The ideal candidate for the role will demonstrate the following:

• Educated to degree level or equivalent combination of education, training and experience.
• Recently qualified or approaching completion of STEP diploma in International Trust Management or equivalent.
• Developed knowledge of the principles of trust management and significant practical experience of Trust Administration
• Sound practical knowledge and understanding of Trust deeds and associated legal documents
• Experienced in the preparation of minutes and other ancillary documents, preparation of payment instructions and monitoring execution of instructions
• Developed understanding of local regulatory requirements including tax implications of various structures
• STEP diploma

One year maternity cover for Accounts Assistant experienced in preparing accounts to Trial balance and payroll.

Competencies Requirements:

• Ability to work under pressure and to strict deadlines
• Planning and organising own work unsupervised
• Producing work output to the highest standard
• Experience of working in a Finance Team

Education Requirements:

• Knowledge of Finance, Accounting & Reporting requirements, including accounts up to Trial Balance
• Intermediate / Advanced Excel skills
• Studying towards a recognised Accountancy Qualification (AAT, ACCA, ACA)

Our online gaming client is seeking a highly creative individual to create copy across all acquisition and retention channels. The successful candidate will collaborate with the acquisition and conversion teams to ensure all copy is optimised and effective. The candidate should be a confident communicator capable of working autonomously when required and effectively managing a varied workload.

Primary Responsibilities:

• Creating copy across all acquisition and retention channels.
• Creating marketing and informational copy for all new and existing products across Lottery, Games and Scratchcard verticals.
• Collaborating with acquisition and conversion teams to ensure copy is optimised and effective.
• Working with the creative team to ensure copy and design complement and elevate one another
• Dealing with ad-hoc copy requests.

Additional responsibilities:

• Creation of copy for their B2B business ‘Solutions’.
• Writing press releases.
• Working with the wider communications team to plan and execute marketing campaigns.
• Providing guidance and assistance to PR and Creative agencies when required.

Essential skills required:

• Outstanding written communications skills.
• A degree in English Literature, Journalism or similar subject.
• A strategic thinker with excellent organisational and time-management skills.
• An ability to work quickly, calmly and to a high standard while under pressure.
• A high level of proficiency in Microsoft Word.

Desired:

• At least one or two years’ experience in a marketing/copywriting role.
• Experience writing, editing and publishing for blogs, social media or any other online format.

You are:

• Talented and ambitious copywriter
• Confident communicator with strong interpersonal skills
• A good team worker
• Flexible and willing to work to the needs of the business

Independent Financial Adviser (all levels)

To consistently provide a range of wealth management and independent financial services to prospects and clients in accordance with agreed business plan.

Key Responsibilities:

• Proactively seek out and nurture new prospects, clients and professional intermediaries.
• Respond to and follow up sales enquiries by, telephone, email and personal visits.
• Build profitable relationships with prospects and clients by understanding their financial needs and providing appropriate solutions.
• At all times provide ethical and best advice following procedures set out in advisers’ manual.
• Ensure all sales and regulatory data is accurately recorded and presented in a timely manner.
• Prepare recommendation letters client and intermediary correspondence in line with four eyes principle.
• Provide regular portfolio performance & financial reviews for own clients.
• Provide support and participate in marketing activities such as golf days, exhibitions and seminars.
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
• Attend training meetings and courses where required to develop relevant knowledge and skills.
• Provide cover or help to other team members as and when necessary.

Personality:

• Self‐driven, results‐oriented with a positive outlook, and a clear focus on providing high
• quality advice
• A natural forward planner who critically assesses own performance
• Mature, credible, and comfortable in dealing with all types of prospects and clients
• Reliable, tolerant, and determined
• A good empathic communicator well presented, business like and accountable
• Able to get on with others and be a team‐player

Business and Selling Skills:

• Must be an excellent face‐to‐face, telephone and written communicator
• Able to demonstrate success and experience at achieving genuine sales targets in financial services environment.
• Must possess relevant qualifications to satisfy regulatory requirements

Organisational Skills:

• Must be accurate, numerate, able to prioritise work and ensure new business is processed quickly and efficiently

Communication Skills:

• Must be able to communicate clearly with management and colleagues to ensure objectives are achieved
• Expected to take an active role at team meetings to progress common goals

Duties and Responsibilities:

• Analysing data and monitoring online marketing campaigns in high complexity environment
• Ability to sets goals, recommendations and prioritize the company online campaigns
• Identify patterns and trends in user behaviour and inform opportunities to drive conversion and ROI.
• Increase campaign effectiveness by helping optimize:
• Targeting per each marketing managers
• Advice on in-campaign optimization (creatives/placements etc.)
• Work closely with online marketing teams units (Media, Affiliation, Google, Facebook) to produce reports and better performance
• Monitor multiple online campaigns at a time in a fast-paced, results-oriented environment
• Identify tracking problem (Web/Mobile) from click till client (all the funnel)

Candidate’s Skills

• At least 2 years of experience in analyses online campaigns & optimisation
• High analytical skills, strategic thinking, high attention to details
• Experience working with Visual SAS BI – advantage
• An academic degree in economy or other mathematics oriented degree
• Deep knowledge in web analytic tools, such as GA, Omniture – strong advantage
• SQL – strong advantage
• Have working experience in and online/Internet company- big advantage.
• Experience with Marketing Attribution and Channel Analysis- big advantage.
• Excellent excel modelling skills
• Team player – ability to work in a team
• English mother language
• GTM (Google Tag Manager) – proven experience – strong advantage
• AppsFlyer (Mobile Tracking) proven experience – strong advantage
• Drive to succeed

Candidate’s Professional & Academic Qualification

• An academic degree in economy or other mathematics oriented degree
• At least 2 years of experience in analyses online campaigns & optimisation