Shore Excursion Agent

Shore Excursion Agent responsible for organising and preparing all aspects of the Company’s Shore Excursions program and daily operations.

Key Duties:        

  • Collaborate with senior members of the team in creating new tours for the Shore Excursion Program.
  • Daily monitoring of operations and bookings to ensure sufficient capacity and resources can be met.
  • Ensure booking system is kept up to date.
  • Organise and prepare all matters relating to the Shore Excursions Program and Tours with daily operations.
  • Maintain high quality of service for all products provided by the department.
  • Work closely with the Transport Manager and operations team.
  • Collaborate with the Accounts department with regards to invoicing, wages, and all other accounting matters.
  • Deal with incoming reservations, correspondence, and customer enquiries.
  • Ensure passenger statistics are kept up to date.
  • Deal with subcontractors in the absence of the Operations & Transport Managers.
  • Carry out shore excursions for cruise vessels and prepare excursion programs.
  • Plan, prioritise and allocate drivers and tour guides for daily operations.
  • Prepare ticketing for daily excursions and ensure all payments are collected.
  • Ensure tourist sites are available to be visited and notify the tourist board, venues, and other suppliers.
  • Attend familiarisation trips and events to better understand the product when developing or presenting new excursions.

Candidate requirements:            

  • Educated to bachelor’s degree level (preferred)
  • Bachelor’s degree in Tourism or Hospitality Management (advantageous)
  • Previous experience as a Shore Excursion Agent (advantageous)
  • Previous experience in Event Bookings and/or operations (advantageous)
  • Sales experience (advantageous)
  • Travel experience and knowledge of ports and tours.
  • Must be assertive, decisive, and able to take immediate action when necessary
  • Must be professional
  • Must be computer literate and proficient in Microsoft Office
  • Must be proficient in English and Spanish; knowledge of additional languages (advantageous)
  • Must hold of clean driving licence Class “A” and/or “B”
  • First Aid at Work Certificate (desirable)
Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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