Pension Administration – QROPS

To assist the pensions administration team with the processing of new business, pension transfers, and benefit calculations. Excellent communication skills will be required in order to deliver a first class customer service to financial advisers.

Key Responsibilities

  • Processing new business using the back office system
  • Arranging transfers from ceding scheme providers
  • Preparing welcome packs
  • Administering pension products, maintaining and updating client details, answering queries by phone, letter, and email
  • Processing withdrawal forms and dealing instructions
  • Ensuring records are accurate and compliant with regulations
  • Maintenance of client data within the primary back office system
  • Assisting with financial transactions, completing payment requisition and obtaining appropriate back-up, as required
  • Dealing with ad hoc requests – phone, letter, and email
  • Scanning, filing, and linking documents
  • Keeping up-to-date with pension and tax laws
  • Meeting set targets, service level agreements, KYC, Due Diligence


Essential: Educated to at least GCSE level specifically with passes in English and Maths


  • A level or equivalent qualification
  • Certificate in Pension Essentials or working towards


  • IT literate
  • Organisational and time management skills
  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Keen attention to detail
  • Analytical and problem solving skills
  • Strong influencing skills
  • Good decision making


  • Familiar with office productivity software including experience in using database systems
  • Tax Office (or HMRC) pensions requirements
  • Regulatory compliance procedures
  • Data Protection Act requirements
  • Anti-Money Laundering requirements
  • Financial Crime requirements


2 years’ experience working in a financial services environment within a pension’s team:

  • Establishing new clients
  • Money in and out administration
  • Carrying out investment instructions
  • Calculating retirement and death benefits


Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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