Operations Support Analyst

Operations Support Analyst (Life & Pensions)

The function of the Operations Support Department is to increase profitability and customer satisfaction by improving the efficiency, effectiveness and quality of all operational activities through the removal of wasteful, non-value-added process, the development and delivery of management information and the delivery of effective corporate governance and assurance.

Primary Responsibilities:

Process Management and Documentation Changes

  • Monitor and update policies, processes and procedures in line with regulatory requirements, and/or compliance and audit recommendations
  • Review, upgrade and re-draft Life & Pensions literature & documentation, including workflows and forms, to meet changing business needs

Legal Issues

  • Liaise with internal and external lawyers, where required. Review and collate information for submission to lawyers.
  • Monitor and update key internal registers such as the High Risk Register and Distressed Asset Register. Liaise with Compliance and Risk as required.


  • Liaise with senior administrators & team leaders – assist them with managing the investigation of and response to complaints within agreed timeframes.
  • Review complaint investigation outcomes, root cause analyses and resolution letters prior to dispatch.

Compliance, Risk & Internal Audit

  • Respond to audit reports and implement audit outcomes
  • Produce management information in relation to compliance and risk
  • Support Life & Pensions in managing the business’s data protection responsibilities and maintaining compliance with data protection policies.

Communications & Management Information

  • Assist in the delivery of communications to internal and external parties
  • Collate and share key management information with relevant parties

Technical and Finance Support

  • Establish and maintain technical aspects of products and regulation such as tax reporting and ensure necessary understanding within the operational teams
  • Assist finance in production of monthly, quarterly and annual financial reporting.
  • Production of regulatory reports such as Financial Crime Report.


Candidate Requirements:

Education / Qualifications / Training:

  • A relevant undergraduate degree e.g. business, finance, law or similar and;
  • Minimum two years’ experience in an aligned role, preferably within financial services, or;
  • Three to five years’ experience in a similar role in banking or financial services

Essential Abilities / Skills / Knowledge:

  • Exceptional written and interpersonal communication skills. Able to effectively communicate with internal and external stakeholders at different levels and secure process buy-in.
  • Highly organised, efficient and self-motivated.
  • Strong mathematics ability

Desirable Abilities / Skills / Knowledge:

  • Knowledge of the financial services industry, particularly life assurance and pensions.
  • Prior experience creating and delivering in-house L&D training.
  • Commitment to continuous professional development.
  • Expert in Microsoft Excel
Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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