IT Support Engineer

IT Support Engineer – online gaming sector

This is a primarily hands-on position where the main responsibilities include covering technical shift duties and procedures, as well as providing technical helpdesk services to all departments (local and remote).

Duties include:

  • Responsible for covering technical shift duties 24/7 and giving answers / solutions to any problems which may occur during the shift.
  • Providing technical assistance to other departments.
  • 1st and 2nd Line Support to 500+ users (local and remote).
  • Supporting Microsoft Office Suites and providing ad-hoc training when required.
  • Supporting internal CRM applications and internal bespoke software systems.
  • Account creation for new users using Active Directory.
  • Troubleshooting Citrix remote access and internally published applications.
  • Data management and monitoring on servers.
  • Hardware and software upgrades.
  • PC configuration / installation and troubleshooting.
  • PC imaging.
  • Server rack mounting and installation.

Must have/Essential Skills:

  • 2 years of relevant hands-on experience in large organisations.
  • Windows 10.
  • Familiarity with Windows 2008/2012 Server technology (ideally large user environment 500+).
  • Microsoft Office 365. Microsoft Outlook 365.
  • Knowledge of Citrix remote desktop and Citrix services.
  • NetBackup or Backup methodologies.
  • Active Directory Services.
  • TCP/IP and general basic WAN/LAN troubleshooting capabilities.
  • No restrictions to working in Gibraltar.

Nice to have/ Desirable:

  • MS Qualifications.
  • Experience of working shifts.
  • Group policies an advantage

Working Hours: The team is required to work a variety of shifts (24/7) with 2 days off, which may be split.  Bank Holidays are considered normal working days


Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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