Fraud Director (Online Gaming)

To head the Fraud prevention program and operations in order to protect the business against payment fraud, bonus abuse and the use of software in the company Poker rooms. The position will be conducting an ongoing risk assessment of the platform and workflows to identify and mitigate possible methods of abuse or Fraud. Working with technology teams and third-party providers to optimise tools of projection and manage the 80+ Fraud Department.

Responsibilities:

  • Map company vulnerabilities in terms of product, marketing and operations.
  • Involved in developing in-house software and working with third party Fraud solutions.
  • Managing a medium to large Operations team.
  • Working with data scientists and analytics teams to develop algorithms to protect the business.
  • Prevent registrations with the objective of taking advantage of promotion campaigns (Bonus Abuse).
  • Implementation of risk measures to ensure the company does not breach chargeback thresholds with its Payment Service Providers (PSPs).
  • Policing the Poker platform for Poker collusion.
  • Sourcing third-party providers to protect the Poker room from customers using technology such bots.
  • Risk assessing the onboarding of new Payment methods.
  • Onboard screening and risk assessing customers for potential fraud.

Technical Skills Required:

  • Expert knowledge in payment methods and how they operate.
  • Online Poker Fraud knowledge.
  • Familiar with onboard screening software such as Iovation or SEON.
  • Excellent written English.
  • Understanding and interpretation of legal and compliance documents.

Key Performance Indicators:

  • Keeping within chargeback thresholds.
  • Preventing false registrations (not the actual owner of the registration details).
  • Safeguarding the business from bonus abuse.
  • Maintaining an “honest” Poker room.
  • Facilitating the entries into new regulated market.
  • Risk assessing for the introduction of new gaming products and PSPs.

Knowledge & Experience:

Must have/Essential Skills:

  • Minimum of 5 years’ managerial experience in Online Gaming Fraud including:
    • Sports Risk Management
    • Payments Fraud
    • Poker bots/software
    • Bonus abuse
    • Onboard screening and verification
  • Familiar with the latest available technology, onboard screening and payment fraud prevention.
  • Knowledge on onboarding KYC requirements for multiple regulated markets.
  • Expert knowledge in payment methods including the level of KYC and cash flow.
  • Effective English communication skills (verbal and written) & proficient in MS Office applications.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational, prioritisation and analytical skills, with strong attention to detail.
  • Must be adaptable to changing procedures and be able to work with various stakeholders.
  • Able to work under pressure and to deadlines.
  • Diplomatic and approachable with strong leadership skills.
  • Patient, flexible, proactive, responsible and reliable.
  • Willingness to relocate to Gibraltar (if applicable), and no restrictions to working in Gibraltar

Nice to have/ Desirable:

  • Working knowledge of another language.
  • Background in compliance and regulations.
  • Customer Due Diligence or Anti-Money Laundering Qualifications.
  • Psychology of Gambling.
  • Responsible Gaming experience
Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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