Assurance & Governance Executive (Financial Services)

To provide key management information and internal operational support to the Life & Pensions Admin Team facilitating tangible risk mitigation, effective process management and quality assurance checks. This will be demonstrated by excellent organisational/analytical skills, effective communication and good technical knowledge. To work with the Life & Pensions Team Managers in the development of new and existing processes. To assist the Senior Management Team implement and keep updated the company’s risk management framework & management of related objectives

Key Responsibilities

  • Management of the team process framework and regularly review the effectiveness and efficiency of existing systems and controls.
  • Identify improvements that enhance service delivery, improve processes and reduce potential complaints and business risks.
  • Life & Pensions division to have robust, effective and customer service enabled processes and procedures that are subject to relevant risk analysis
  • Ensure the team are well trained in systems of work and understand and embrace changes to Company or departmental processes and procedures.
  • Support the team with any first line of defence queries that arise
  • To be responsible for checking calculations and processes as required.
  • Support the management team with ad hoc 4 eyes checking where cover is required
  • Carry out monthly quality assurance checks of work to ensure it is carried out accurately and within agreed SLAs and to identify any trends or training needs.
  • Prepare Management Information for the Director and for the various Boards as instructed or deemed to be appropriate.
  • Critically evaluating information gathered from multiple sources for MI purposes
  • Support complaints handlers and act as an escalation point if necessary.

Key Competencies

  • Excellent communication and influencing skills – written and verbal
  • Computer and numerical literacy with specific proficiency in Microsoft Excel
  • Ability to build relationships with and motivate colleagues and all key pensions stakeholders across the business
  • High level of analytical skills, to critically evaluate information gathered from multiple sources
  • Must have scrupulous attention to detail and accuracy
  • Able to meet deadlines without compromising work quality
  • Ability to present complex subjects in a calm, structured and easily understood manner
  • Organised and flexible in approach taken and work under pressure

Qualifications:

Essential:

  • Educated to at least GCSE level with specifically passes in English and Maths
  • A levels or equivalent qualification

Desirable:

  • Business or Finance related degree
  • CII Financial Planning qualifications or working towards

Skills:

  • IT literate
  • Organisational and time management skills
  • Strong written and verbal communication skills
  • Interpersonal skills
  • Attention to detail
  • Analytical & problem solving skills
  • Strong influencing skills
  • Good decision making

Knowledge:

  • Familiar with main productivity software including experience in using database systems
  • Tax Office (or HMRC) pensions requirements
  • Regulatory compliance procedures
  • Data Protection Act requirements
  • Anti-Money Laundering requirements
  • Financial Crime requirements

Experience:

3 years experience working in a financial services environment within an Administration Team

  • Assisting in projects to enhance the customer service proposition
  • Supporting team members and assisting their development
  • Knowledge of investment and financial transactions, reconciliations and effective recording of pension scheme records.
  • Delivery of good customer outcomes
  • Driving change and operational excellence
  • Delivering effective MI and understanding root causes for risk mitigation
Job Category: Latest jobs in Gibraltar
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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