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The Role
First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat.
Liaising with other internal departments to assist in the resolution of customer queries and issues.
Key elements of the role
Responding to customer requests and questions regarding service, products and account information.
Answer a high volume of calls, emails and instant chat messages from customers
Maintain a rapid response rate according to agreed standards.
Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
Accurate information recording on customer contacts received,
Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork.
Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.
Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events
Must Be Fluent In German
High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
Excellent interpersonal skills, self-confidence and be a strong team player;
Accountability for achieving goals and delivering a quality service to the customer;
Excellent interpersonal skills, self-confidence and be a strong team player;
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